Thank you for considering ZipXap software.  We take great pride in producing innovative products of the highest quality. We want and value your opinions.

Your first and best option is usually to visit the online forum. Here you can post questions and share your experiences using ZxApp IT. The support staff frequently reads these forums and will usually respond to problems and inquiries. To save time, be sure to try the search feature before asking your question. Someone may have already asked your question and received an answer.

ZipXap LLC offers unlimited support on bug-fix issues, subject to availability of resources. We want our applications to be as error-free as possible and will work with you to ensure this.

ZipXap LLC also offers FREE general support, which can be as simple as a question about how a feature works, or could be as complicated as a feature request, on all registered versions. This support is is limited to 5 instances per license, and is not time-limited. We cannot guarantee that your inquiry will result in a solution to your particular problem, or to an enhancement to the software. This depends entirely on the nature of the support you request. Not all things can be solved. In addition, we cannot guarantee life-spans, market conditions, or the absence of apocalyptic events. Therefore, it is best to request support as soon as possible, ideally within 3 years of purchase.

Lastly, ZipXap LLC offers fee-based support. Depending on the nature of your request, it may fall outside of our normal support. Examples include request for complex or specialized features, including integration with other applications. It is free to inquire about this type of support. ZipXap LLC will not request or collect a fee unless a specific support agreement has been reached.